At KW Data Recovery, we understand that your data is your most sensitive asset. We are committed to a "Privacy by Default" approach, retaining as little information as possible at every step.

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1. Information We Collect

• Contact Details: Name, phone number, email address, and mailing address.

• Device and Job Details: Model, issues reported, and technical diagnostics.

• Service Context: Information regarding prior repair attempts or liquid damage context provided by the customer.

• Payment Metadata: Processed via our third-party processor; we do not store full card data.

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2. Handling of Recovered Data

• Strict Confidentiality: We do not browse or examine your recovered files beyond what is technically required to verify recovery success (e.g., checking file headers or random samples).

• Temporary Storage: Recovered data is stored on secure, air-gapped local servers only until you have verified the recovery and data has been transferred.

• Secure Erasure: Once the job is closed and the 14-day rework window has passed, all copies of your recovered data are securely wiped from our systems.

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3. How We Use Information

• To provide diagnostics, data recovery, returns, and support.

• To assess the applicability of diagnostic and attempt fees.

• To communicate quotes, status updates, and shipping information.

• To comply with legal/contractual obligations.

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4. Disclosure and Third Parties

• Payments: Processed by a secure third-party; we do not store financial credentials.

• Shipping: Carriers receive only necessary delivery details.

• Legal: We may disclose information if required by a valid subpoena or court order.

• No Sale of Data: We never sell your personal information.

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5. Security Practices

• Least-Privilege Access: Access is restricted to necessary personnel only.

• Air-Gapped Systems: We prioritize offline storage for recovered data to prevent external breaches.

• Restricted Retention: We do not keep any personal information for more than 30 days beyond what is operationally or legally necessary.

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6. Your Choices

You may request access, correction, or deletion of your personal information (subject to legal/operational requirements). Contact us to submit a request.

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7. Contact Us

KW Data Recovery Phone: 226-666-0080

Email: info@kwdatarecovery.ca

Location: Kitchener/Waterloo, Ontario